Contact information

1. Business Information

Business Name: KM OCEAN, LLC
Website: Origin Fit Co.
Business Address:
6710 CHEVY CHASE AVE
DALLAS, TX 75225
United States

Return Address:
6710 CHEVY CHASE AVE
DALLAS, TX 75225
United States

Customer Contact: LYNSEY SUE HEAD
Customer Service Email: [email protected]

2. About Origin Fit Co.

Origin Fit Co. is an online retail business offering practical products designed for everyday kitchen and household environments.

Our current product categories include:

  • Cutting boards; and
  • Kitchen rugs.

Our products are selected with an emphasis on everyday functionality, kitchen organization, food-preparation environments, floor comfort, and household aesthetics.

3. Customer Service

Customers may contact us by email for assistance concerning:

  • Order status;
  • Product information;
  • Shipping questions;
  • Delivery problems;
  • Damaged merchandise;
  • Incorrect orders;
  • Missing products;
  • Return requests;
  • Refund questions;
  • Exchanges;
  • Product care questions;
  • Privacy matters; and
  • Other Website-related concerns.

Email: [email protected]

4. Return and Refund Correspondence

If you are contacting us about a return or refund, please include your order number whenever available.

For damaged or defective merchandise, photographs can help us understand the issue without requiring unnecessary back-and-forth communication.

Please do not send merchandise to the return address without first confirming that the return is authorized and properly documented.

5. Privacy Requests

Customers may use [email protected] to submit privacy-related inquiries, including requests concerning personal information where applicable under governing privacy law.

For privacy requests, please clearly state that the communication is a Privacy Request so that it can be directed appropriately.

6. Formal Business Correspondence

Formal correspondence may be directed to:

KM OCEAN, LLC
Attn: LYNSEY SUE HEAD
6710 CHEVY CHASE AVE
DALLAS, TX 75225
United States

7. Helpful Information When Contacting Us

To help us investigate an order efficiently, customers should provide relevant information such as:

  • Order number;
  • Name used at checkout;
  • Email used for the order;
  • Product name;
  • Date of purchase;
  • Description of the issue; and
  • Photographs or supporting documentation when appropriate.

Customers should avoid sending unnecessary sensitive information by ordinary email.

8. Customer Service Response

We aim to review customer inquiries within a reasonable period. Response times may vary depending on inquiry volume, weekends, holidays, order complexity, carrier investigations, or the need to obtain information from service providers.