Shipping policy
At Origin Fit Co., we understand that a kitchen purchase is often connected to a practical need: preparing a new cooking space, refreshing an existing kitchen, adding comfort around a workstation, or replacing an everyday household item. Our Shipping Policy is designed to explain how orders are prepared, shipped, tracked, and handled when unexpected delivery issues occur.
1. Shipping Charges
Our standard shipping rates are:
- Orders of $10.00 or more: Free standard shipping
- Orders below $10.00: $5.99 shipping fee
Any special shipping promotion or product-specific shipping condition displayed at checkout may supersede the general rate for the applicable order.
2. Order Processing
Orders are generally processed within approximately 1–3 business days after successful payment authorization.
Processing time may include:
- Order verification;
- Payment confirmation;
- Inventory preparation;
- Product inspection;
- Packaging;
- Shipping-label creation; and
- Handover to the selected carrier or logistics provider.
Weekends and certain holidays may not count as business days.
During unusually high order volume, promotional periods, severe weather, or other circumstances beyond our reasonable control, processing may take longer.
3. Estimated Transit Time
After processing, standard delivery generally takes approximately 3–7 business days.
Accordingly, a typical total delivery window may be approximately:
4–10 business days from order placement, excluding extraordinary delays.
These are estimates rather than guaranteed delivery dates.
Customers purchasing kitchen rugs or cutting boards for a specific move, renovation, holiday, event, or other deadline should place orders sufficiently in advance.
4. Tracking Information
When tracking information is available, it may be provided through the email address associated with the order.
Tracking information may take some time to become active after a shipping label is created. Carrier systems may not immediately display movement even though the package has entered the shipping process.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Please carefully verify:
- Street number;
- Street name;
- Apartment, suite, or unit number;
- City;
- State;
- ZIP code; and
- Recipient name.
If an address is incomplete or incorrect, delivery may be delayed, redirected, returned, or otherwise affected.
6. Address Changes
If you discover an address error shortly after placing an order, contact us promptly at:
We will make reasonable efforts to assist, but an address change cannot be guaranteed once an order has entered fulfillment or been transferred to a carrier.
7. Delayed Deliveries
Delivery estimates may be affected by:
- Severe weather;
- Natural disasters;
- Carrier disruptions;
- Transportation interruptions;
- Incorrect addresses;
- High seasonal volume;
- Public holidays;
- Security restrictions;
- Regional delivery conditions; or
- Other events outside our reasonable control.
A delay does not automatically indicate that an order has been lost.
8. Lost or Missing Packages
If tracking indicates that a package was delivered but you cannot locate it, we recommend checking:
- Your front door or designated delivery area;
- Mailroom or package room;
- Household members;
- Building management;
- Neighbors;
- Delivery notices; and
- Carrier tracking details.
If the package remains missing, contact us so we can review the available shipment information and determine the appropriate next step.
9. Damaged Packages
If your package arrives visibly damaged, please photograph the outer packaging and the affected product before disposing of the packaging when reasonably possible.
For cutting boards, useful photographs may show:
- Cracks;
- Breakage;
- Significant warping;
- Splitting; or
- Other structural damage.
For kitchen rugs, useful photographs may show:
- Significant tearing;
- Material separation;
- Severe manufacturing damage;
- Major stains caused during transit; or
- Other material defects.
Please contact [email protected] promptly so the matter can be reviewed.
10. Incorrect or Missing Items
If you receive an incorrect product or an order appears incomplete, please contact us with:
- Order number;
- Product expected;
- Product received;
- Description of the discrepancy; and
- Photographs when helpful.
We will review the order and, where appropriate, arrange a replacement, refund, or other suitable resolution.
11. Multiple Shipments
Depending on inventory, fulfillment arrangements, or product characteristics, an order may occasionally be divided into more than one shipment.
When this occurs, packages may arrive separately and may have different tracking information.
12. Refused or Unclaimed Packages
Customers should make reasonable efforts to receive their orders.
If a package is refused, abandoned, or returned to us because it was not claimed or because the address was incorrect, additional shipping or return-related consequences may apply depending on the circumstances.
13. International Shipping
Unless a product page or checkout specifically indicates otherwise, the standard shipping terms described in this policy are intended primarily for applicable domestic orders.
Customers should review checkout information carefully before completing any order requiring international delivery.
14. Shipping and Returns
Shipping charges and return shipping are separate concepts.
Our standard outbound shipping promotion does not necessarily mean that return shipping for a customer-requested return will be free.
Return eligibility and responsibility for return shipping are determined under our Return and Refund Policy.
15. Contact for Delivery Assistance
For shipping questions, please contact:
KM OCEAN, LLC
Attn: LYNSEY SUE HEAD
6710 CHEVY CHASE AVE
DALLAS, TX 75225
United States
Email: [email protected]
When contacting us about a shipment, including the order number and delivery address can help us locate the relevant transaction more efficiently.