Refund policy
Thank you for shopping with Origin Fit Co., operated by KM OCEAN, LLC. We want every order to arrive in a condition that allows you to enjoy a more organized, comfortable, and functional kitchen environment. Whether you purchased a cutting board for everyday food preparation or a kitchen rug intended to add comfort and visual character to your cooking space, we understand that the condition, appearance, and suitability of the product matter.
This Return and Refund Policy explains when a product may be returned, how to request a return, how refunds are processed, and how we handle products that arrive damaged, defective, incorrect, or materially different from what was ordered.
1. Return Eligibility
Unless otherwise stated on a product page or required by applicable law, eligible products may generally be returned within 30 calendar days after delivery.
To qualify for a standard return, an item should:
- Be unused or only reasonably inspected;
- Remain in clean, sanitary, and resalable condition;
- Not show signs of food preparation, cooking, staining, washing, or other use;
- Not have permanent odors, stains, grease, food residue, or chemical residue;
- Not be cut, altered, trimmed, modified, or damaged after delivery;
- Include original packaging, labels, inserts, accessories, or components when reasonably applicable; and
- Be securely packaged so that it is not damaged during return transportation.
Because our products may come into contact with food or kitchen floors, we place particular importance on cleanliness and product condition.
Cutting Boards
A cutting board that has been used for chopping, slicing, carving, food preparation, or contact with food generally cannot be accepted as a standard change-of-mind return because subsequent resale may raise cleanliness and sanitation concerns.
A cutting board may still qualify for a remedy if it arrives defective, cracked, warped beyond reasonable manufacturing tolerance, materially damaged during shipment, or materially different from the product ordered.
Kitchen Rugs
Kitchen rugs should be returned in substantially the same condition in which they were received. Rugs should not have been extensively walked on, washed, stained, exposed to pets, or subjected to cooking grease, food spills, smoke, or other contaminants.
Normal packaging wrinkles or temporary flattening caused by shipping will generally not, by themselves, constitute a product defect.
2. Change-of-Mind Returns
If you simply decide that a product is not the right fit for your kitchen, you may request a return within the applicable return period, provided the product satisfies the condition requirements above.
For an approved change-of-mind return:
- The customer may be responsible for the cost of return shipping;
- Original shipping charges, if any, may not be refundable;
- The product must arrive in acceptable return condition; and
- Any refund will be processed after the returned product has been received and reviewed.
Our goal is to make the process reasonable while ensuring that returned merchandise can be handled responsibly.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or materially different from what you purchased, please contact us as soon as reasonably possible.
We recommend reporting shipping damage or an incorrect item within 7 calendar days after delivery. Photographs can be especially helpful when the issue involves:
- Cracked or broken cutting boards;
- Significant warping or structural damage;
- Torn, materially damaged, or substantially defective rugs;
- Missing product components;
- Incorrect size, style, or product;
- Visible shipping damage;
- Manufacturing defects; or
- Other material discrepancies between the order and the product received.
Depending on the circumstances, we may offer a replacement, replacement component, refund, partial refund, or another reasonable resolution permitted by applicable law.
When a defect or fulfillment error is verified to be our responsibility, we will generally not require the customer to bear the return cost for the affected product.
4. How to Request a Return
To request a return, contact:
KM OCEAN, LLC
Attn: LYNSEY SUE HEAD
534 12TH AVE N
DALLAS, TX 75225
United States
Email: [email protected]
Please provide:
- Your name;
- Order number;
- Email address associated with the order;
- Product name;
- Reason for the requested return; and
- Photographs or other supporting information when the request concerns damage, a defect, or an incorrect product.
Please do not automatically mail merchandise back before receiving return instructions. Unauthorized or improperly addressed returns may delay processing.
5. Return Inspection
After a returned product is received, we may inspect its condition before approving a refund.
A refund may be reduced or declined, to the extent permitted by law, when a product has been:
- Used beyond reasonable inspection;
- Damaged after delivery;
- Stained or contaminated;
- Exposed to food residue, grease, chemicals, or strong odors;
- Washed when washing was not appropriate;
- Modified or altered;
- Returned without material components; or
- Returned outside the applicable return period.
This does not limit rights or remedies that cannot lawfully be excluded.
6. Refund Processing
Approved refunds are generally issued to the original payment method.
After a return is received and approved, please allow approximately 5–10 business days for internal refund processing. Your bank, card issuer, payment processor, or financial institution may require additional time before the credit appears on your statement.
If an approved refund does not appear after a reasonable processing period, please contact us so that we can investigate.
7. Exchanges
We may accommodate exchanges when inventory is available. Because product availability can change quickly, an exchange may instead be handled as a return followed by a new purchase.
If the requested replacement is unavailable, we may provide another appropriate resolution consistent with this policy and applicable law.
8. Non-Returnable or Restricted Items
Unless applicable law requires otherwise, products may be restricted from ordinary returns when they have been:
- Used for food preparation;
- Washed or materially cleaned after use;
- Stained or contaminated;
- Personalized or specially modified;
- Damaged through improper handling;
- Altered after delivery;
- Returned without essential components; or
- Returned after the applicable return period.
Any product-specific return restriction disclosed before purchase may also apply.
9. Refund Policy Disclosure and Texas Consumer Protections
We intend for our return practices and product descriptions to be communicated clearly and honestly. Texas law prohibits false, misleading, or deceptive acts or practices in trade or commerce, including certain misleading representations concerning goods, their characteristics, quality, or benefits.
Nothing in this policy is intended to waive a consumer protection, warranty, or other right that cannot lawfully be waived under applicable law.
10. Policy Changes
We may update this Return and Refund Policy from time to time to reflect changes in our operations, products, payment systems, or applicable legal requirements. The version posted on the Website at the time of an applicable transaction will generally govern that transaction, subject to mandatory law.
11. Contact
For return and refund assistance:
KM OCEAN, LLC
Attn: LYNSEY SUE HEAD
534 12TH AVE N, DALLAS, TX 75225
Email: [email protected]
We encourage customers to contact us before sending a return so that the return can be handled efficiently and directed to the appropriate location.